Privacy Policy

A legal disclaimer

Last Updated: June 12, 2026

Brady Mechanical LLC, doing business as Brady Mechanical, respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website, requesting service, contacting us, or working with us for HVAC, plumbing, heating, cooling, or related services.

Information We Collect

We may collect the following information when you contact us, fill out a form, request service, schedule an appointment, call, text, or email us:

Name
Phone number
Email address
Service address
Billing address, if different
Details about your HVAC, plumbing, heating, or cooling issue
Photos, notes, or job-related information you choose to provide
Payment-related information, when applicable
Website usage information such as pages visited, device type, browser type, and general location data

We only collect information that is reasonably necessary to provide service, respond to inquiries, schedule appointments, prepare estimates, complete jobs, process payments, improve our website, and communicate with customers.

How We Use Your Information

We may use your information to:

Respond to your questions or service requests
Schedule appointments
Provide estimates, invoices, and service updates
Perform HVAC, plumbing, heating, and cooling services
Process payments
Send appointment reminders or follow-up messages
Improve our website, advertising, and customer service
Maintain business records
Comply with legal, licensing, tax, insurance, and safety requirements

Calls, Text Messages, and Emails

By providing your phone number or email address, you agree that Brady Mechanical may contact you regarding your inquiry, appointment, estimate, invoice, service request, or follow-up communication.

We may contact you by phone, text message, or email. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP. You may still receive non-marketing messages related to appointments, estimates, invoices, or active service requests.

We do not sell your phone number, email address, or customer information.

Online Booking, CRM, and Service Platforms

We may use third-party business tools to help manage customer communication, scheduling, estimates, invoices, payments, marketing, and service history. These may include website hosting, customer relationship management software, payment processors, email providers, analytics tools, advertising platforms, or similar business services.

These providers may process limited customer information only as needed to help us operate our business and provide service.

Payments

If you make a payment, your payment information may be processed by a third-party payment provider. Brady Mechanical does not store full credit card numbers on our website. Payment providers are responsible for securely processing payment information according to their own security and privacy practices.

Cookies and Website Tracking

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site, improve website performance, and measure advertising effectiveness.

Cookies may collect information such as browser type, device type, pages visited, time spent on the site, and general location information. You can adjust your browser settings to block or delete cookies, but some website features may not work properly if cookies are disabled.

Advertising and Remarketing

We may use online advertising platforms such as Google, Facebook, Nextdoor, or similar services to promote our business. These platforms may use cookies or tracking technologies to show relevant ads or measure ad performance.

We do not provide these platforms with sensitive personal information, and we do not sell customer information.

How We Protect Your Information

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. This includes limiting access to customer information, using reputable business software providers, and maintaining reasonable administrative, technical, and physical safeguards.

No website, email system, or electronic storage method is 100% secure, so we cannot guarantee absolute security.

Sharing of Information

We may share customer information only when necessary to operate our business, provide services, or comply with legal requirements. This may include sharing information with:

Employees, subcontractors, or service providers helping complete your job
Scheduling, CRM, invoicing, or payment platforms
Insurance, legal, accounting, or tax professionals
Government agencies, inspectors, or authorities when required by law
Advertising or analytics providers, only as needed for website or marketing purposes

We do not sell customer personal information.

Your Choices

You may contact us to:

Request access to your information
Correct inaccurate information
Ask us to delete certain information, where legally allowed
Opt out of marketing messages
Ask questions about how your information is used

Please note that we may need to keep certain records for legal, tax, insurance, warranty, licensing, or business purposes.

Children’s Privacy

Our website and services are intended for homeowners, property owners, tenants, businesses, and adults seeking HVAC, plumbing, heating, and cooling services. We do not knowingly collect personal information from children.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review their privacy policies before providing information to them.

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

For questions about this Privacy Policy or how your information is handled, contact:

Brady Mechanical LLC

Email: patrick@bradyphc.com
Phone: 978-489-0020